Welcome to Letter Hire London! We are dedicated to ensuring a smooth and efficient delivery process for your event. This policy outlines our delivery and collection procedures, surcharges for special requests, and our policy on damages and liability.
Standard Delivery and Collection
Delivery Timing:- All items will be delivered on the day the event is booked for, ensuring that your event setup is seamless and timely.
- We will collect the hired items the following day. The collection time will be coordinated with you to ensure minimal disruption.
When Will you know?:
- We will issue the delivery and collection times via email several days prior to your event. This ensures that you are well-informed and can plan accordingly.
Mandatory Presence at Delivery and Collection:
- It is compulsory for there to be an appointed point of contact available on-site at the time of both drop-off and collection. This ensures that any immediate queries or concerns can be addressed and that the process is as smooth as possible.
Special Delivery Requests
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Delivery a Day Prior to the Event:
- For events requiring delivery a day before the scheduled event, we offer this service with a 20% surcharge on the full booking value. This is to accommodate your scheduling needs effectively.
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Same Day Collection:
- If your event requires same-day collection of items, this must be specified in your initial booking request. We will make every effort to accommodate these requests, subject to our operational capabilities.
Surcharges and Payment
- All surcharges will be clearly communicated and included in your total invoice at the time of booking confirmation.
- Payment for any additional surcharges is required along with the final payment for the booking.
Damage and Liability
- Post-Event Inspection: Our team will inspect the hired items post-collection for any damages.
- Damage Liability: Clients are fully liable for the costs of repairs and making good any damages to the items.
- Lost Business Compensation: Liability extends to cover any business lost due to the items being out of action.
- Notification of Charges: A detailed invoice will be provided for any repair or lost business costs, requiring payment within a specified timeframe.
Contact and Communication
- For any queries about our delivery policy or to discuss specific requirements, please contact us at info@letterhirelondon.com.
At Letter Hire London, our goal is to ensure that your event runs smoothly. Our delivery policy is structured to provide clear guidelines and peace of mind for your special occasion.